How do I contact Northwest Compass about a donation or with questions about a donation?
Thank you for your generosity in supporting our efforts to assist those in crisis in Chicago’s Northwest suburbs. If you have questions about how to help, please contact us during business hours (We close daily for lunch between noon and 1pm; all times Central) by phone at +1 847 392 2344 or via email to [email protected]. If you call or email outside of business hours, please leave a message and we will respond promptly.

Is my credit card information safe? I want to make a donation but don’t like to submit credit card information online?
Northwest Compass takes every precaution to protect our donors’ information. When you submit sensitive information via the Website, your information is protected both online and offline. We use PayPal to process online donations, which is protected by industry standard security protocols to communicate with your browser software, which makes it extremely difficult for anyone else to intercept the credit card information you submit.

Alternately, you may send your donation by check via standard mail to:
Northwest Compass
ATTN: Donations
1300 W. Northwest Highway
Mount Prospect, IL 60056

Can I make a recurring credit card donation?
Recurring gifts are a wonderful way to support Northwest Compass’ essential role in assisting people in meeting the challenges of having a safe environment for themselves and their families, from which they can create a path to a positive future.  Click on our Donate link on our home page.  If you have any questions, contact us at +1 847 392 2344 or via email to [email protected] and we will assist you.

What percentage of my donation goes toward delivery of services?
Northwest Compass strives to make every dollar count to assist those in crisis. As a Service Enterprise certified by the Points of Light Foundation, Northwest Compass keeps a sharp eye on expenses by relying heavily on volunteer hours. Presently 88 cents of every dollar donated goes directly to programs for clients and the balance is used to monitor program compliance, to expand program funding, to have and maintain the facilities in which the programs are provided and for record keeping per government requirements.

Can I make a donation in honor or memory of someone?
Yes, you can do so by clicking our Donate button – and add their information, or you can contact us at +1 847 392 2344 or via email to [email protected] and we will assist you.

Does Northwest Compass rent, sell or trade (i.e., mailing and e-mail addresses and phone numbers) to other agencies?
No. The privacy of our donors is very important to us and we do not share or sell this information.

Does Northwest Compass issue tax receipts?
Yes, Northwest Compass is a 501(c)3 nonprofit, tax-exempt organization designated by the Internal Revenue Code. When you contribute over $5 to the Agency, you will receive a charitable tax receipt for income tax purposes. For all other donations, your canceled check or credit card statement can serve as record of your donation.

You can expect your receipt for your donation within one to three weeks from the date you send it in. If you make your gift online, your receipt will be emailed to you.

If you are making a recurring donation through your credit card, your contribution will be charged automatically on the day and the frequency you have selected. You will receive an annual statement summarizing your gifts to the Agency (either electronic or hard copy), and your credit card statements serve as additional record of your contribution.



Will Northwest Compass personnel support my event? Can I get help promoting my event in the media; developing marketing materials?
Thank you for your generosity in supporting our mission. While we would like to support each event with personal attention, please understand that Northwest Compass sponsors a number of events throughout the year, and we must give first priority to these events. Any additional resource support will be made on a case-by-case basis. Please contact Jasmine Mendez, Program +1 847 637 0989 or [email protected] or contact Sonia Ivanov, Executive Director +1 847 305 2764 or [email protected] with your request and we will review and get in touch with you promptly.

Can I create items (shirts, hats, etc.) with the Northwest Compass logo?
If you are interested in doing this, please contact us at [email protected] and we will help you with your request. Alternately, please visit Shop NWC for an array of merchandise already designed with our logo which may serve as team gear or bag stuffers/give aways for fundraisers

Can I accept donations and write a check to Northwest Compass from my personal account?
We don’t recommend this method. If you deposit donations into your personal account, the IRS will consider that deposit income in your account and tax you on it. Also, because the check is from your account, we will not be able to issue your donor’s tax receipts for their gifts.

Where do I send my donations?
Mail or drop donations off to:
Northwest Compass
ATTN: Donations
1300 W. Northwest Highway
Mount Prospect, IL 60056


How do I sign up for services?
We want to make applying for services as seamless as possible for our clients and offer three easy ways to reach us:

By telephone, you may contact the appropriate program directly; please refer to our directory on the Who We Are/Our Team page. Alternately, you may call our main office number +1 847 393 2344 and we will route your call to the appropriate Program Specialist to assist you promptly.

E-mail [email protected] with questions. Please provide an e-mail and telephone contact for us to respond promptly. Please do not transmit personal information, such as birth dates, personal identification numbers, account numbers, etc. via e-mail.

Visit our offices in person during normal business hours (Monday through Friday 9am to 4pm, and to 7pm on Wednesdays. We close daily for lunch between noon and 1pm; all times Central.)

Will I have to pay for services?
Generally, Northwest Compass services are provided free of charge, however, income eligibility guidelines apply to qualify for certain programs. A Northwest Compass Program Specialist will be able to provide more information based on the specifics of your unique situation. It is always free of charge to speak with a Northwest Compass Program Specialist.


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